Category: Reviews

As an Airbnb host, I understand I can’t please every guest. We do our best to furnish the property in a way that is functional and feels like home, communicate as much as needed, and just aim for an overall great experience for guests. But sometimes it doesn’t translate. And that’s okay! When you have… Read more

Airbnb has a unique rating system for hosts. Essentially anything less than a 5-star review harms a listing. But how does the guest rating system work? And how do you let other hosts know about problem guests? Let’s dig in! Leaving Accurate Guest Reviews I was reading a story over on the Airbnb subreddit about… Read more

We’ve been covering quite a bit about bad reviews on Airbnb lately. How to remove them, how to respond to them, and even how to improve from them. In this post I want to talk about what happens when you get a bad review as well as how to recover from it. Let’s get started.… Read more

When you run your property long enough, you’re bound to get a less than satisfied guest. And you may not be able to prevent a negative Airbnb review despite everything you try. What now? You can use this opportunity to improve your property. We’ll show you how! Request The Review Be Removed Before we get… Read more

We recently wrote a post about how to deal with negative Airbnb reviews. In it we talked some strategy about mitigating damage from them so you can continue to get bookings. In this post we’re going to talk about the strategies we implemented (and some to try) in order to get more positive reviews from… Read more

No matter how good your Airbnb listing is, there are some people that won’t feel they had a 5 star stay. Here are some ways to tackle a guest leaving a negative review: Note: keep in mind that on Airbnb anything below 5 stars counts as a negative review. So it’s important to address all… Read more